Frequently Asked Questions
1. What are the available payment methods?
We support multiple payment options including Credit Card, Online Payment, T/T (Bank Transfer), Western Union, and L/C.
2. How long does it take for order delivery?
Ready stock items are typically dispatched within 24 hours. For OEM orders, the lead time is usually 2-7 working days.
3. Does the product require an external air source?
No, the SY-W006-3_W features a turbine drive design, which eliminates the need for an external gas source, saving space and reducing operational costs.
4. How is technical training provided for international users?
We provide comprehensive video tutorials covering installation, operation, and maintenance. Additionally, real-time online video training is available at your convenience.
5. What is the warranty period and support response time?
The product comes with a warranty ranging from 12 to 60 months. Our technical support team guarantees a response to inquiries within 8 hours.
6. Is it suitable for both large and small animals?
Yes, it includes both big and small animal bellows specifically designed for veterinary use, ensuring accurate ventilation across different species.