What's your product guarantee?
Normally we offer 12 months warranty, and lifetime maintenance. We can also extend the warranty time per client's request.
Does your product have any certificate?
Almost all our medical equipment is CE, ISO approved, and some of them have FDA certificates.
What's your payment terms?
We can accept T/T, Western Union, Money Gram, Paypal, Secure Trade Assurance, L/C, cash, etc.
What's your product lead time?
Normally all our medical equipment are in stock, so we can deliver goods within 3 workdays after receipt of payment.
How to maintain the product if it has a problem?
We have professional engineers; they will solve your problem by communicating via video call or phone. If the machine is totally broken and cannot work, send it back to us and we will send a new one to you.
What's your training policy?
We offer free product training for clients. Clients can choose video, voice, email, or online training. Moreover, we have client training courses every year; clients can visit our facility for face-to-face training. Meanwhile, we support training in the client's office as required.